Digital handover
We deliver the agreed documents, workbooks and reference files by email attachment or an agreed private link. A service proposal specifies the actual formats, included materials, dates and input dependencies. Your team approves the wording and completes publication through its own accounts.
Unless the accepted proposal states otherwise, final editable service files are handed over within two working days after final-preview approval and receipt of the balance. An agreed support period follows its own written delivery and review schedule.
Working day means Monday to Friday excluding public holidays in England and Wales. It defines the periods below, rather than a continuous support service.
Revised 5 November 2026
If a handover has not arrived
Email us with the invoice reference and identify the expected file or link. Check the mailbox and any junk folder used for the order. We aim to give a first substantive response within two working days, then resend the material or explain the next action and any information needed to restore access.
A private link may require the delivery arrangements agreed in the order. Do not send passwords or card details when reporting an access problem.
Cancelling service work
Give clear written notice by email. Before work begins, payments are refunded less only non-recoverable external costs that you agreed in advance and that have already been incurred. Once work has begun, we explain the completed work, account for it using the agreed stages and return payment for the unperformed part.
This also applies to the relevant accepted and paid support period. The full advance is not automatically forfeited. Each future support period is separately confirmed; no automatic renewal needs to be cancelled.
Corrections and incomplete work
Tell us how the supplied result differs from the accepted scope. Confirmed failures are corrected without extra charge and do not consume the two ordinary consolidated review rounds. New content, placements or preferences beyond the accepted assignment are considered as a separate scope change.
We first agree an appropriate correction. If delivery or correction is impossible, we offer a refund for the undelivered or irremediably nonconforming portion. Applicable statutory rights remain available.
Planned frameworks and future delivery
The four catalogue products are in preparation and unavailable to order. No immediate digital supply takes place through this website. The arrangements in this section describe the proposed terms only for a framework that later becomes available and is accepted by email.
Before payment, we would confirm the actual files, version, editor requirements, licence and full total. Payment would be in full after acceptance. Files or a private delivery link would be emailed within two working days after payment confirmation.
Proposed voluntary framework refund
For a future available product, cancellation before access would receive a full refund. After access, the proposed voluntary policy permits a refund request within 14 calendar days of handover if the framework has not been used in work or shared with third parties, confirmed by the buyer’s declaration.
A business buyer has no statutory consumer cooling-off right. This voluntary arrangement is a separate company policy; it does not describe a universal statutory right for business purchases. Any mandatory rights that apply to a particular transaction are preserved.
Missing, damaged, inaccessible or materially misdescribed files would be corrected without charge. If the issue is not resolved within five working days after we receive the necessary details, or another agreed time, we would offer a refund for the affected product. Opening or using a file does not defeat a valid defect claim.
After a refund, the licence for that set ends. The buyer must stop use and delete copies. We do not substitute mandatory credit for an agreed monetary refund.
How commercial refunds are returned
Approved commercial refunds are initiated within five working days, using the original payment method where technically possible. Bank or provider settlement can take additional time. If an alternative method is necessary, we agree it with you rather than imposing future service credit.
This commercial target does not postpone a statutory consumer reimbursement deadline. Where the consumer provisions below apply, reimbursement is without undue delay and no later than their 14-day limit, using the same means of payment unless expressly agreed otherwise and without a reimbursement fee.
If you are legally a consumer
Our offer is directed to businesses. If an accepted service contract is nevertheless a consumer distance contract, the following cancellation information applies subject to applicable law. Consumer rights are not removed by describing an order as a business transaction.
The wording below follows the Schedule 3 model: the seller’s details are filled in, the footnote choice for services is taken, and the two passages about goods are left out because we supply none.
Right to cancel
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the conclusion of the contract.
To exercise the right to cancel, you must inform us (Preselyx Content Cohesion Ltd, 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF, kaniukavolodymyr@zohomail.eu) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated us your cancellation from this contract, in comparison with the full coverage of the contract.
Requesting an early service start
If the consumer cancellation period applies and you want work to begin within it, we ask for an express request in writing before starting. Starting work does not by itself remove the service cancellation right. If you cancel, proportionate payment applies as described above to what has actually been performed.
Model cancellation form
Use this form only if you wish to cancel the contract. You may copy it into an email or print it; it is not an online submission form.
To Preselyx Content Cohesion Ltd, 167-169 Great Portland Street, 5th Floor, London, England, W1W 5PF, kaniukavolodymyr@zohomail.eu:
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
Support, currency and payment arrangements
For delivery issues, cancellations or refund requests, email kaniukavolodymyr@zohomail.eu with your invoice reference and a short explanation. We aim to respond within two working days. Please read Delivery & Refunds for the arrangements that apply to your order. These terms do not limit any mandatory rights that apply to your purchase.
Service quotes state their currency and the payment method actually agreed. Proposed framework amounts are in US dollars. Full totals, taxes and mandatory charges are confirmed before acceptance; this website does not accept payment.
If a matter remains unresolved, explain the outstanding concern by email so that we can consider the relevant records and remedy. These arrangements do not restrict a consumer’s applicable statutory remedies or mandatory protections in their home jurisdiction.